We welcome all our new customers with a one time discount of 10% : hello10

FAQ

Got questions? We've got answers! Explore our FAQs for quick solutions.

Orders

All international orders are shipped DDU (Delivery Duties Unpaid) and may be subject to import duties or country tax. The delivery carrier will contact the customer directly and the recipient must bear any additional charges for customs clearance.


For all international orders, we operate under the DDU (Delivery Duties Unpaid) system, which means they may incur import duties or country taxes. In such cases, the delivery carrier will contact you directly. Please note that any additional charges for customs clearance must be borne by the recipient.

You may be able to cancel an item from your order depending on its current status. If you need to make changes to your purchase, please reach out to our customer care team at info@shoptwimc.com for assistance.

Once your order is shipped, you will receive a dispatch confirmation email from our customer care team. Additionally you can track your order with your order number and your registered email from our website.

Pre-ordering is available for certain items that are currently unavailable or set to be restocked soon. This service enables you to reserve such products before they are officially listed on our website.

Each pre-order item on our website includes an estimated delivery date, specified within the product page. Upon the item’s availability, our goal is to dispatch pre-ordered items within 1-3 business days from the date of receipt.”

Shipping

We offer worldwide shipping, Your order will be carefully packaged and delivered to your preferred location for your utmost convenience.

Once your order is placed, we aim to dispatch on the following business day via DHL, Yurtici Kargo.

Yes, you can specify a separate shipping address during checkout, distinct from your billing address. Simply provide the necessary shipping and billing address details at the time of checkout.”

Shipping is free on all orders.

Account

No, you don’t need an account to place an order.

However if you open up an account you’ll be able to:
Keep track of your orders and see what you’ve bought before.

Safely store your personal details for faster checkout next time.

Returns & Refunds

Our return policy allows for returns within 14 days of delivery. To qualify, items must be unused and in perfect condition, with all tags and stickers intact, and returned in their original packaging. We regret that we are unable to accept returns or exchanges for products with damaged boxes.

Please note that sale items are not eligible for returns or exchanges.

Refunds typically take 2-3 weeks to process. Once your returned item(s) are received and processed, we’ll notify you via email. Refunds will be issued in the original form of payment.

To qualify for a refund, the invoice date must not exceed 14 business days. Additionally, the product must be unworn, in its original condition, and accompanied by its original packaging.

Ensure all attached product labels and logos (if any) remain intact and undamaged. Products that show signs of damage will not be accepted for return or refund.

Unfortunately, personalized or bespoke items cannot be returned. When placing an order for a personalized item, customers acknowledge and accept these terms.

Payments

The currency available for your purchase is determined by your shipping destination. You’ll see the currency displayed at checkout before finalizing your order.

Payments

The currency available for your purchase is determined by your shipping destination. You’ll see the currency displayed at checkout before finalizing your order.

Discount Codes

We welcome all our new customers with a one time discount of 10%. Please apply this discount code at checkout.

Unfortunately, sale items cannot be combined with additional discounts.

Technical Issues & Customer Care

For reporting technical issues, kindly email us directly at info@shoptwimc.com. Our dedicated team is committed to addressing all inquiries promptly, with responses typically provided within two business days.

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